One of my collectors asks me more questions than the rest of the collectors combined. I am starting to become concerned. Any suggestions?

Answer: Unfortunately, you did not provide enough information. If they are questions the collector should already know the answer to, it would appear there is a problem. On the other hand, a collection manager who does not encourage questions from subordinates is asking for trouble. Collectors cannot ask for help have no alternative but try to work problems out for themselves and by themselves. This results in mistakes that could have been prevented, and since the manager is ultimately responsible for the actions and the mistakes made by their subordinates, discouraging questions is counterproductive and counterintuitive.