In your book, you suggested calling and sending the debtor a FAX about a past due balance, and doing so the same day. This seems like overkill. Isn’t there a chance you will upset the customer by doing so?

Answer: Yes, there is always a chance; but in a cost-benefit or risk-reward analysis I believe it is worth the risk and I would only recommend doing so when the past due balance is substantial and therefore worth the time to do both.