A customer has disputed our Claim in a bankruptcy...claiming the amount
is too high. Any suggestions short of getting the attorneys involved?
Answer: : The first step
seems to be to ask for a printout showing what their records indicate
was open at the time of the bankruptcy filing. They already have your
account statement. The next step is to reconcile the two statements.
The third step is to determine whether you or the debtor is correct.
If you are wrong, amend your claim. If you are right, provide supporting
documentation and try to convince the debtor to agree to withdraw their
objection. You may need an attorney at various points along this path
to protect your company's interests.