My collectors have access to the Internet, and on more than one occasion I have seen them surfing the net. When I comment, I am told that they are on a break. What should I do?

Answer: Companies usually establish ‘acceptable use policies’ for employees with access to the Internet. If your company does not have one, ask the Human Resources Department to develop one. If the time spent ‘surfing’ is excessive, consider disabling your collectors’ Internet access until the new acceptable use policies are in place.