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Every time my manager overrules a decision I have made in response to a complaint from sales, I become a bit less effective when I am just trying to do the right thing. How can I convince management to stop overriding my decisions?

Answer: There is no way to guarantee management will not overrule the credit department. Our advice is to remind them, in a courteous way, that every time they overrule one of your decisions they are encouraging the sales department to challenge more credit decisions. In other words, the more frequently they modify your decision, the more often they will be asked to modify your decisions --- and this can become a vicious circle.

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