Every time my manager overrules a decision I have made in response
to a complaint from sales, I become a bit less effective when I am just
trying to do the right thing. How can I convince management to stop overriding
my decisions?
Answer: There is no way
to guarantee management will not overrule the credit department. Our
advice is to remind them, in a courteous way, that every time they overrule
one of your decisions they are encouraging the sales department to challenge
more credit decisions. In other words, the more frequently they modify
your decision, the more often they will be asked to modify your decisions
--- and this can become a vicious circle. |