On a recent RMA return, a customer returned our product as
well as product manufactured by our largest competitor. The customer
insists they returned only the goods we manufactured. Any idea about
how to handle this?
Answer: In the future,
I would use a digital camera to document the problems with the product
being returned. Documentation is the key. Ideally, you would want to
provide the customer with a detailed accounting of what products were
returned that belonged to you, and which products you did not manufacture
and need to return to your customer. Combining the digital photographs
with a detailed description of what was received is often enough to convince
the debtor that your company is efficient enough to deal with this problem. |