The last three shipments we have made to a particular customer in New Jersey have been at least one box short. We have tracked the packages through the overnight parcel delivery service, and found in each case all the boxes were accounted for until the last leg of the journey…from the local distribution center to the customer. Somehow, at least one package has gone missing during the 20-mile drive from the local hub to our customer. Any suggestions?

Answer: Yes, contact the company. Ask for loss prevention. Discuss the problem. Provide copies of documentation showing that in three of three cases, products were lost between the local center and the customer. Then, ask loss prevention to take action to make certain that the problem does not recur. Usually, when employees learn they are being watched, they are more cautious. This tactic has worked for each of us in the past.