Using Email as a Collection Tool
It is often difficult to find someone to speak to when placing collection
calls. All too often, you are given the choice of calling back - or leaving
a voice mail message. Voice mail messages are easy to ignore - especially
for an accounts payable department dealing with the stress of working
for a company with cash flow problems. While your voice mail messages
may be ignored, consider sending debtors email messages. I suggest your
email include:
- A request for a status update
- Your name and direct dial telephone
number
- A brief summary indicating how much is past due and how far
past due the account has become
- A statement of account as an attachment,
and if readily available copies of outstanding invoices
As a collection
tool, an email remains just unique enough that it may get the attention
of an otherwise difficult to contact
customer. |
