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Using Email as a Collection Tool

It is often difficult to find someone to speak to when placing collection calls. All too often, you are given the choice of calling back - or leaving a voice mail message. Voice mail messages are easy to ignore - especially for an accounts payable department dealing with the stress of working for a company with cash flow problems. While your voice mail messages may be ignored, consider sending debtors email messages. I suggest your email include:

  • A request for a status update
  • Your name and direct dial telephone number
  • A brief summary indicating how much is past due and how far past due the account has become
  • A statement of account as an attachment, and if readily available copies of outstanding invoices

As a collection tool, an email remains just unique enough that it may get the attention of an otherwise difficult to contact customer.

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