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Increasing the cycle times on collections and dispute resolution

A creditor can improve both debt collection and dispute resolution by reducing the cycle times of every process that the credit department controls. For example, if you normally call ten days after invoices go past due, cut the grace period to five days. If you normally take 72 hours to obtain proof of delivery for a customer, do so on line to reduce the delay from days to hours - or even minutes.

Taken from "1001 Collection Tools, Tips and Techniques" by Michael C. Dennis

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