Covering Business Credit

Credit Questions and Answers
Business Credit and Collections
Commercial Credit Management

Return to Q and A 2004Home

Doctor Credit

What do you think of outbound collection call quotas for collectors?

I think they are a mistake. Collectors end up sacrificing quality for quantity. For example, quotas are easy to meet if the collector is willing to leave voice mail messages rather than taking the time necessary to find a ‘live’ person to talk to about the past due balance.

Taken from "1001 Collection Tools, Tips and Techniques" by Michael C. Dennis

spacer spacer