When a payment commitment is broken how can the collector find out why?

Answer: Often, customers are not challenged to explain their failure to pay as agreed. Customers will often tell the collector they had every intention of keeping their commitment but a problem prevented them from doing so. Many collectors do ask some or all of the following questions:

• Why didn’t you call and tell me your payment plan had changed?
• Were you aware that orders were being released based on your payment commitment?
• How can we prevent this from happening again?
• Will the payment in question be released today?
• How firm is this new commitment?
• Can you call me when the check is in the mail?