When I call customers, I am sometimes placed on what seems to be permanent credit hold. Any suggestions?

Answer: Sure. Never wait on hold more than five minutes. After five minutes, hang up and wait fifteen minutes. Then call the same customer back, indicate that you called 20 minutes ago [a true statement], and your call was placed on hold [also true], and that your call terminated [also true] and now you need to speak to someone right away [also true].